Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Guarantee

  • Our customer support staff is on–line round the clock to attend to all of your help requests. Each ticket you submit to us is going to be answered within up to 1 hour. If your problem calls for the aid of one of our administrators, we are going to forward the ticket to the person on duty and will inform you that the issue is being resolved.

  • Top quality support service
  • Top–class Tech Assist Service

  • Our customer help and support team will be working for you day and night to to take care of all help request tickets that you submit. We offer tech help and support for all the software that are pre–configured on your server. These include our in–house designed Website Control Panel, the chosen Operating System and also the server admin panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • A comprehensive and regularly updated knowledge base is incorporated into our in–house built Website Control Panel. It offers you quick tips about how to perform all the main web site management jobs. The Help section gives you extensive how to content articles and step–by–step video courses. You can reach the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.