1 hour ticket response
Black Star Cloud’s team of technical support engineers is dedicated to delivering prompt answers to all your questions. We’ll examine your helpdesk ticket immediately after it has been submitted and will get back to you with a solution to your problem within less than sixty minutes after the trouble ticket submission. As a matter of fact, our average support ticket response time is 20 minutes.
An Excellent Help Desk Support Service
We have a team of web hosting support technicians who will be happy to answer all your inquiries every time you require assistance. Most of our client service staff representatives have many years of experience in the Linux website hosting arena, which suggests that you can constantly depend on prompt and in–depth answers to your inquiries.
A User–Friendly Help Section
Built into the Website Control Panel is an easy–to–browse Help Center, which offers you various information sources. You can search through a constantly updated knowledgebase offering web hosting account administration articles and website administration articles, watch our step–by–step video tutorials or take a glance at our F.A.Q. database.