Client Support Channels
A 60–Minute Response Time Guarantee
Each help request you submit to us will be responded to within maximum sixty minutes. In case your trouble ticket or e–mail requires additional assistance from an admin, we will forward it and leave a note to let you know that your issue is being worked on. If you take advantage of our Administration Services package, any of the server management tasks included there will be completed at a time of your choosing.
A Top–Class Customer Service
Should you require any assistance while working with our Website Control Panel or with any of the applications that we’ve installed on the dedicated hosting server on your behalf, do not hesitate to contact the tech support staff anytime via the ticketing system. In addition, in case you require assistance administering your server, you can order the Administration Services package, which includes Operating System updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, data backup hard disk storage space, etcetera.
An Intuitive Help Section
Each Linux dedicated hosting server is fitted out with our charge–free Website Control Panel, which features a circumstantial knowledge base plus a group of educational video tutorials. Whenever you need assistance working with the Website Control Panel, just push the Videos or Help buttons located in the upper right corner.