In case you have ever had a website hosting account before or you've dealt with any other type of online service, you probably know from your own experience that for many things it is better to consult with a live person on the phone rather than exchange tickets or emails. In order to learn more about a service before you decide to purchase it or if something small needs to be made, for instance, it is much easier and a lot faster to do it in real time. If you're able to seek the advice of representatives over the phone, it is also very likely that you're using the services of a real website hosting provider, not just a reseller. The type of support that you'll get by phone differs between different suppliers - from general issues to professional tech support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complex tech matters are managed through email and tickets.

Phone Support in Website Hosting

We believe that the option to talk to a live representative is rather important, for that reason we have three support lines all around the world (USA, UK and Australia) and you can contact us on the phone for fourteen hours a day. If you consider getting one of our Linux website hosting, for instance, you can call us and learn more about our services before you order to be sure that we do match all system requirements for your sites. Following the purchase, you can get in touch with us about any kind of sales and / or billing troubles you may have, or receive any general or basic technical info that you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, which will help you follow the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we supply. Since some issues are more difficult and time-consuming, you may have to open a ticket in case you come across such a problem, but for all of the general, billing or minor technical issues you can always call us and we will assist you instantly in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our advanced cloud platform or you will be able to get any other general info on our semi-dedicated services. We have local numbers in the U.S.A., the United Kingdom and Australia as well as an international number, which means that you will be able to call the one that is nearer to where you live.