If you ever experience a problem with your website and are incapable of taking care of it, ask the hosting company’s customer care staff to assist you to get the website back online. A speedy solution would be the most favorable scenario, but many companies respond within twenty four hours or even more, all the more so if you’re working with a hosting reseller. Even if your problem can be sorted out easily, your site may not work satisfactorily or may not be available whatsoever for an extended span of time, so you may lose potential customers since it is pretty unlikely that anybody will ever revisit a faulty website. In this light, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and help you in a timely manner. If a web app update does not go smoothly or you erase something unintentionally, for example, the site must be restored promptly in order to prevent protracted unavailability.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to obtain an answer to a tech support ticket or an email. Irrespective of when you get in touch with us, we’ll lend you a helping hand within no more than 60 minutes with any sales or technical questions you may have. The fact is, our real reaction time rarely exceeds 20-30 minutes. As we are at your disposal 24x7, you will always receive assistance in a well-timed fashion and we realize precisely how important that is in the Internet world. Shortly after you contact us, we will answer your questions. In case you chance upon any technical difficulty, we will resolve it instead of you, or we’ll supply you with all the necessary information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team representatives are available all the time and they’ll answer any support ticket that you post from the hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic inquiry concerning your semi-dedicated server or you run into a certain obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we’re available day and night to address any general, billing or technical issue. If you contact us about anything that is within our capabilities, we’ll sort it out before we answer, which implies that you will not have to wait for hours or even days while the problem persists. If there’s something that you need to do on your end, we will supply you with the required details – what possible solutions to try out, what steps to take, etc.