One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to obtain an answer to a tech support ticket or an email. Irrespective of when you get in touch with us, we’ll lend you a helping hand within no more than 60 minutes with any sales or technical questions you may have. The fact is, our real reaction time rarely exceeds 20-30 minutes. As we are at your disposal 24x7, you will always receive assistance in a well-timed fashion and we realize precisely how important that is in the Internet world. Shortly after you contact us, we will answer your questions. In case you chance upon any technical difficulty, we will resolve it instead of you, or we’ll supply you with all the necessary information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives are available all the time and they’ll answer any support ticket that you post from the hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic inquiry concerning your semi-dedicated server or you run into a certain obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we’re available day and night to address any general, billing or technical issue. If you contact us about anything that is within our capabilities, we’ll sort it out before we answer, which implies that you will not have to wait for hours or even days while the problem persists. If there’s something that you need to do on your end, we will supply you with the required details – what possible solutions to try out, what steps to take, etc.