A live chat is one of the many channels of communication provided by some website hosting providers as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical assistance. This way of communication is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand anything in comparison to a call with a representative. Furthermore, when the problem that you have requires some time to be reviewed and dealt with, you can do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can employ a live chat support service absolutely free provided that you have Internet accessibility even if your hosting provider is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Website Hosting

As part of the support services that we offer for our Linux website hosting, you can find live chat support which is available 24x7, even on holidays. You can get in touch with us regardless if you already own an account or not, as we will support you with nearly anything, ranging from providing you with general info on our services if you are not a client yet and you are thinking about obtaining one of our packages, to helping you with setting up an e-mail account in an e-mail client. Some problems are more complex and time-consuming, which means that you'll have to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every single day, even on weekends and holidays. It's the perfect way to learn more details about our Linux semi-dedicated hosting if you do not have an account yet or to have some issue resolved in case you are a client and our customer support agents will assist you instantly regardless of the time of the day you join our chat. If you're hestitating which package is more suitable for your websites, in case you need a piece of advice whether you need a particular upgrade and how to order it or when you experience troubles setting up an email account on your computer system, you are able to contact us and we'll give you the required details in a timely manner. The live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be certain that you will always find timely assistance with any kind of question or problem that comes up.