There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication method for different reasons. If no help desk team representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste large bits of info without needing to worry about typographical errors, and if a certain issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, so if you need to supply information or to follow guidelines, you’ll need to use no less than 2 different accounts and this number may grow if you wish to administer a couple of domains. Plus, lots of web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Website Hosting

Our Linux website hosting feature an integrated support ticket system, which is an essential part of our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the very same place – payments, web files, emails, trouble tickets, etc., avoiding the need to go through different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a few mouse clicks without the need to sign out of your Control Panel. During the process, you may select a category and our system will present you with a number of informational articles, which will supply you with more info and which may help you fix any given problem even before you actually open a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you want to touch base with our technical support team representatives, you’ll be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket with ease and to look through older tickets using a smart search filter. Besides, you’ll be able to check the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can perform all the aforementioned things without logging out of your Control Panel at any moment, which means that in case you run into any problem or have an enquiry, you can contact our support engineers and fix the given issue in no more than 60 minutes using one single support platform.