A lot of persons who start using their 1st web hosting account, or change companies, typically have queries with regard to how given tasks are performed or chance upon problems when setting up various things like emails, site settings, etc. This is the reason why, some web hosting providers have prepared documentation with the most standard questions and problems in order to help their customers receive info quickly and easily. As a result, the support engineers can focus on real issues that some customers may be encountering, because the solution for the smaller things will already be available online and customers can easily solve them without contacting the customer care staff. Having in-depth documentation is essential, especially for new clients without any practical experience, since the hosting service involves an enormous amount of features and many people can get confused about what action to take. A good knowledge base can both help you do the tasks that you want and learn how the hosting service works in general.

Extensive Online Documentation in Website Hosting

If you’ve ordered your very first website hosting plan from our company or have moved your site over to us, you’ll get used to our platform and our in-house developed Hepsia Control Panel in a jiffy due to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the information that you’ll ever need – both general info in regards to the hosting service as a whole and more specific info about the different features that you can use and the predicaments that you may encounter. The articles themselves are available in 2 locations. The whole article archive can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can find out how to do virtually everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles feature comprehensive guides, so you’ll never become puzzled due to an unclear text. Surely, if you bump into a more specific problem and you cannot find a solution in our knowledge base, you can touch base with our client support staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers come bundled with a comprehensive article archive where you can find any info that you might need about our hosting services or about the Hepsia Control Panel that we are using. We have created it based on the feedback that we’ve received from our customers over the years and, as a result, our articles touch on specific problems that you may encounter and propose the easiest way to resolve them, for example getting a 500 Internal Server Error message or being unable to send e-mails from your personal computer even though you have the right outgoing mail server settings. The articles are available in every single Control Panel section and you can access them at any given time. They can help you heighten your knowledge not only about our services, but also about the hosting realm in general, as they feature elaborate guides and general information such as what file access permissions or cron jobs are.