The access to the customer and technical support that a website hosting company offers will tell you a lot about the services that they offer as well. When you're allowed to use just e-mails and tickets, you have most likely come across a reseller not the actual hosting provider. If this is the case, you will have to wait for a few days in order to have an issue resolved as the reseller may not be checking their communication regularly or they may have to get hold of the true website hosting company for additional assistance. If the supplier can provide different means of communication with quick response time that are available anytime, they are almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of prompt assistance and quality support since they will have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's always much better to contact your hosting company directly via your favourite way of communication.

24/7 Customer Support in Website Hosting

Our Linux website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting solutions before you make a purchase or you're a current customer and you have any question or a difficulty, you can contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any issues which require more time to investigate and handle. In contrast to many other web hosting service providers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, therefore no matter what your issue is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 technical support services even on official holidays. Your web sites will be available all of the time and so will we. With various communication options, you are able to pick the best approach to get in touch with us and learn more about our services if you don't have an account yet, or ask for support if you're already our customer. You're able to give us a call, have a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour reply time warranty, though it hardly ever takes more than 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and tech support services, we will be available for you every time you need us, not several days after that.

24/7 Customer Support in VPS

In case you've got a Virtual Private Server through us, you can contact us 24/7 for any server-related issue or fordifferent issues or questions associated with the pre-installed software the server comes with. If you haven't acquired your virtual private server package yet, you'll be able to learn more about our services by giving us a call or by using our live chat service. For more tech problems, you can send an email message or open a trouble ticket via your billing Control Panel and you will receive assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical reply time in most cases doesn't extend past 30 minutes. If you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade which you can add to every single VPS package and our admins will assist you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we offer feature 24/7 support via different means of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the plans or you have various general or billing questions, you're able to phone one of the local numbers that we have internationally or you could use our live chat service and speak to a live agent. For entirely tech problems that need assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, since these channels are more appropriate to keep track of a certain issue. The reply time for them rarely is more than 30 minutes, therefore you can forget about waiting for a whole day to receive support. The support service is available for any server-related matters, and the pre-installed software. When you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we provide with all plans.